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Tips to effectively work with Quality

People in Quality roles need customer intelligence that will align with internal metrics, but offer an external perspective. They need confidence that their efforts will result in a return for the business. In working with Quality, you should:

  • Collaborate early – Integrate the customer feedback with the efforts underway in the CI, Lean, Six Sigma, or other related quality programs.
  • Align effectively – Explicit alignment of internal programs with corresponding external perceptions is critical to truly affecting customer behaviors and relationships.
  • Ensure confidence – Quality people are numbers oriented and analysis savvy, so leverage strong scientific foundations to build confidence and credibility.
  • Provide clear focus – Action is bred by specificity. It is important to provide targeted and specific recommendations that translate into meaningful and relevant improvement initiatives.

About the Author

Walker Weekly

Walker is a consulting firm specializing in customer experience. Helping businesses for more than 75 years, Walker’s diverse team of consultants provides tailored, comprehensive solutions to help companies achieve their business objectives and grow shareholder value. Walker specializes in customer retention and growth, using predictive analytics and other innovative approaches. Walker works with some of the world’s most influential businesses as well as emerging organizations of all sizes. For more information, please visit

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