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Triggers for reconsidering your key performance indicator

Here are four signs it is time to change your company’s key performance indicator (KPI):

  1. Company has achieved high/best in class results
  2. Desire to focus efforts on specific outcomes and customer behaviors
  3. Lack of buy-in within parts of the organization
  4. There is interest in having customized metrics for different segments

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Walker Weekly

Walker is a consulting firm specializing in customer experience. Helping businesses for more than 75 years, Walker’s diverse team of consultants provides tailored, comprehensive solutions to help companies achieve their business objectives and grow shareholder value. Walker specializes in customer retention and growth, using predictive analytics and other innovative approaches. Walker works with some of the world’s most influential businesses as well as emerging organizations of all sizes. For more information, please visit

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