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What is Nirvana for your customers?

NirvanaI recently attended a panel discussion where the panelists (who were all from the same company) shared the actions they were implementing based on customer feedback. At the end of the session, the moderator asked, "In two or three bullets, what does Nirvana look like for your customers?"

My two bullets:

1 – Customer Success – through the use of our products and services we’re able to help our customers succeed.

2 – Exceptional Experience – our customers enjoy the experience when using our products and services.

What say you? What does Nirvana look like for your customers?

 

Picture credit – Vandan Desai

Note: This post was originally published in Customer Connection on 7/31/2009.
 

About the Author

Leslie Pagel

Leslie Pagel

As vice president of customer experience, Leslie is responsible for incorporating the voice of Walker’s customers into the solutions development process. To do this, Leslie spends the majority of her time interacting with Walker account teams, clients, and prospective clients to understand their business challenges. She coordinates several listening posts that are used to drive strong client relationships and enhance our consulting and technology capabilities.

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