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When Did It Begin?

Most would say (even my husband) it began 11 years ago, when I started working for Walker. But, in reality I’ve been a customer enthusiast since I started working in high school. I have always been attracted to service oriented jobs and I like helping people and finding ways to make things better.

 In high school and college I had a variety of jobs. I worked retail, was a server at Mother Bears (a pizza place in Bloomington, Indiana), and sold educational books door-to-door. I approached each with the same philosophy…have fun and do my best to serve the customer. I challenged the ‘have fun’ bit with the door-to-door sales job.

It wasn’t until I started working at Walker when I learned about the science of customer relationships. I also learned that science alone will not improve the customer experience. Based on my experiences over the past 11 years, I believe the art of customer relationships accounts for 80% of the challenges and the science makes up the other 20%.

The art is where I focus the majority of my attention today. This blog will be used to share these experiences with you. I encourage you to share your experiences too. So, I’m curious, when did it begin for you? When did you become a customer enthusiast?

Note: This post was originally published in Customer Connection on 10/14/2008.

About the Author

Leslie Pagel

Leslie Pagel

As vice president of customer experience, Leslie is responsible for incorporating the voice of Walker’s customers into the solutions development process. To do this, Leslie spends the majority of her time interacting with Walker account teams, clients, and prospective clients to understand their business challenges. She coordinates several listening posts that are used to drive strong client relationships and enhance our consulting and technology capabilities.

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