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World-class culture and communication

Building the right culture for customer initiatives can be incredibly difficult because so much lies beyond the control of the CX professional. Constant communication is an essential ingredient to ensure that CX initiatives are a visible and prominent element of the culture and don’t get lost among all the other corporate programs. World-class culture and communication occurs when:

  • Budgets are influenced by customer priorities.
  • Customer experience initiatives are highly visible throughout the company.
  • Customers are informed about CX initiatives.

About the Author

Walker Weekly

Walker is a consulting firm specializing in customer experience. Helping businesses for more than 75 years, Walker’s diverse team of consultants provides tailored, comprehensive solutions to help companies achieve their business objectives and grow shareholder value. Walker specializes in customer retention and growth, using predictive analytics and other innovative approaches. Walker works with some of the world’s most influential businesses as well as emerging organizations of all sizes. For more information, please visit www.walkerinfo.com.

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