Common mishaps with Customer Experience (CX) design
There are many reasons your Customer Experience program can fail; however, being mindful of these potential mishaps can help you maximize your probability of success: The listening process is too simplistic, irrelevant, too long, or disjointed Lack...
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The Validation Comfort Zone
The evolution of what customer experience initiatives are like today has seen many changes, from companies who were focused on executing a survey to understand how satisfied customers were to companies today creating customer-focused strategies based...
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Tips to motivate people to take action
Engaging various stakeholders and motivating them to act is a common challenge among customer intelligence professionals. What motivates people to take action? Action plans that motivate should have the following traits: Their personal success to...
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Extraordinary CX
Walker recently hosted a summit of Customer Experience professionals - a chance for CX leaders to come together to learn and share best practices.  The theme of the event was Extraordinary CX.  As CX leaders, we are in a position to build...
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Five ways to effectively communicate your program
Brand It! Put the name on the program. When something has a name and perhaps a logo or tagline, it becomes more formalized and more important. It stands out. Plan It! Too often this gets put on the back burner.  We mentioned that time is of the...
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