The right change
Is your company able to make change based on customer initiatives you have in place? If you are not sure, the following questions will help you: Are people in your company open to change? Are measures in place to evaluate the effectiveness of...
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Strategies to become easier to do business with
There are strategies companies can establish to speed the development of simpler methods and promote ease of doing business. These strategies are: Organize effectively - Work to compensate for existing silos; assemble logical work teams to address...
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Common traits of supportive leadership
Getting support from your company’s leadership is a key step with having a successful Voice of the Customer program. Here are some common traits to know if your leadership is supportive: The CEO is aware and engaged The board is informed on customer...
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Common mishaps for Customer Experience (CX) strategy
There are many reasons customer strategies can fail; however, being mindful of these potential mishaps can help you maximize your probability of success: CX program is not aligned with corporate metrics Being afraid to break the trend Rushing to...
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How CX can support executive sponsors
Executive sponsor programs are becoming increasingly more popular and valuable for B-to-B companies. These programs pair executives from the customer and provider-sides with the intent of building a top-to-top relationship that is strategic and...
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