How to make the data come alive
If you are going to put time and attention toward understanding and improving the customer experience, you must consider how the insights will be communicated throughout the organization. It is important that the message captures the attention of the...
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Ten Quotes For CX Professionals
Here are some of my favorite quotes for CX professionals. What are your favorites? 1. "Unless someone like you cares a whole awful lot, Nothing is going to get better. It's not."  - Dr. Seuss Creating a customer-focused culture isn't easy. It...
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Key steps for communicating action
Properly communicating the action you plan to take from customer insights is crucial. Follow these key steps when making your communication plans: Define your audience – identify, prioritize, plot, determine needs Draft the message – craft,...
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Process for taking action
Do you struggle with taking action on Voice of the Customer? This is a common challenge with most companies. Here are some quick steps to help you: Conduct root cause analysis Provide training on how to use customer insight Related necessary changes...
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Tips to building a network
It is critical that organizations have a network in place to manage customer-focused initiatives and serve as catalysts for change in the organization. Here are some tips for how to build a network: Identify pockets with potential - Which parts of...
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