Visualizing complex relationships
The graphic above has been called the best statistical graphic ever drawn. It is Charles Minard's infographic of Napoleon's failed invasion of Russia in 1812-1813. It is ultimately a map overlaid with key facts about the campaign. Amazingly, it was...
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15 questions to deliver easier customer experiences
Our firm recently published an interesting B-to-B focused report on the importance of making it easy for your customers to do business with your company. The report, The Value of Making it Easy detailed the customer interactions that are the biggest...
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Accelerators to help drive results
Accelerators get you where you need to go in a faster, more efficient way. These are the techniques, tactics, and tools that will speed up your journey to results and make it less painful. Goal setting tools – Frameworks and exercises to create SMART...
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Have you started planning for CX Day?
Did you know that Customer Experience (CX) has an official day? It's the day we celebrate the companies and individuals who focus on creating a competitive advantage through the experiences they deliver to customers. Yep, it's called CX Day and this...
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Tips to effectively work with Strategic Account Managers
The customer intelligence you provide to a Strategic Account Manager (SAM) must help them retain and grow their accounts. Keys to making this happen include: Easy access – Integrate customer intelligence into the tools and processes they already use...
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