Using results to implement change in the company
The right culture, a solid strategy, good intelligence, and action – all are good, but they don’t always guarantee that change will occur. Follow through is important to ensure that change is implemented effectively, measured carefully, and...
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What Does Substantial Impact Mean To You?
One of our goals at Walker is for all of our clients to agree that their Customer Experience initiative is having substantial impact on their business. So, what is substantial impact?  The dictionary definition of substantial is: of...
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Practice What You Preach
As with anything in life, it's easier to say things than do them. And, customer experience is no different. It is easy to say companies must improve customer experiences in order to create a competitive advantage, but it's hard to practice this 365...
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Tips to effectively work with Product Managers
Product Managers have a wealth of information at their fingertips and a plethora of metrics that they track. However, their list of metrics may not include customer intelligence data – and that is a key ingredient to their success. Product Managers...
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Now, There’s a Day for Everything
Today is CX Day. The day we celebrate customer experience professionals. Although this is not one of those holidays created by companies to sell more greeting cards, it is proof that we have a day for Everything. Did you know, just in the month of...
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