As a customer advocate I believe one of our communication
challenges is creating scalable customer conversations. We often
rely on survey feedback to inform decisions throughout the
Next week in Customer Connection we're going to shift gears and
start talking about communication. But, before we move off of
motivation, I wanted to highlight the three things that stood out.
In this Saturday Night Live skit, Oscar Rogers offers a simple
3-step process for motivating action. I wish this approach worked.
It would make things so much easier. Step 1: FixStep 2: ItStep
Listening to our key stakeholders is rooted in the culture at
Walker and over the past several years, I've had the opportunity to
oversee Walker's feedback programs.This year, I am working on
Today is my first working day of 2009 and I must say, I'm excited
about the new year. I've spent the past several weeks thinking
about 2009 and how I can bring increased value to customer