Driving business impacting results is one of the key
responsibilities we all have as customer experience
professionals. While it is arguably one of the most important
things we do, it is also one of...
Many companies struggle when it comes to actually enhancing the
customer experience. Even after customer initiatives are planned,
time may pass and leaders wonder why customer scores aren't
B2B vendors are selected for reasons that vary by buying sector and
company. Vendor size wouldn't always be on a company's short list
of decision criteria, but I believe the size of the vendor plays...
I wonder if you can't quickly check true customer focused
leadership by simply looking for tangible evidence -- the
initiatives, projects, metrics, etc., designed to deliver more
value to customers....
I think there are three types of CEOs when it comes to
voice-of-the-customer strategies:The kind that are focused on other
things - financial management, operational efficiency, or any
number of other...