As Customer Experience (CX) leaders, we are in a position to build
extraordinary CX programs that inspire and motivate our
organizations to deliver an outstanding customer experience.
Here are a few...
Get ready, because I'm going to ramble at bit. I recently
attended a networking meeting with about a dozen customer
experience (CX) professionals and our topic of the day was metrics
When making a presentation, it helps to be a good storyteller.
Being a good storyteller gets people engaged and is a more
effective way to help people understand customer insights and take
Putting the customer first can be a competitive advantage for any
company. Here are three tips on what companies must do:
Differentiate on the customer experience. Focus more intently on