Filtered By: Customer Strategies
I subscribe to the Simple Truth’s website and I get stuff
from them every couple of days. Some may say that subscribing to
and reading this stuff is a little corny, but I find that I can
always use a...
A couple months ago, we had our annual Walker Fall User Forum in
Indianapolis. We had 34 Customer Advocates representing 18 great
companies and as usual the facilitated discussions, case...
Welcome to my blog and this, the first entry.I’m excited and proud
to have you join me in discussing one of my favorite
passions—connecting with customers. (More about my other passions
As the end of the year approaches, I've spent some time reflecting
on 2008. For me, this year has been one of the most memorable years
in my career at Walker and the adventures that have made...
Last week, I had the opportunity to travel to Toronto with Steve
Walker and Pat Gibbons to talk with a healthcare company about
their customer strategies. We talked about how customer
I'm intrigued with the concept of what I'll call 3C....Constant
Customer Connection, which refers to the idea that companies have a
channel for customers to connect with them constantly and they...
Yesterday I received a Twitter post from Zappos CEO, Tony Hsieh,
stating, "Very emotional day for everyone at Zappos. I'll be
sending out an update later today with details of what's going on."
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