I was on a call this morning with a client, and we were discussing employee loyalty/employee engagement. In discussing the employee survey results, we really focused the discussion on Trapped employees. They had a pretty high number of Trapped employees. Nationally, we tend to see about a quarter of the employees fall into this category.
First, let me define what I mean by a Trapped employee. These employees are those who are neutral or negative regarding their loyalty to the company, but they plan to stay. The good news is they are going to stay; the bad is they are going to stay, and they do not usually exhibit the behaviors you want to see in your employees.
Why would an employee be Trapped? Well given the economy, it is not surprising that an employee might be Trapped. Employees are Trapped when they do not feel they have any alternative to employment or those alternatives will not allow them to keep their standard of living. Although, I have seen the percent of Truly Loyal employees improve as the economy declines as employees are happy to have a job. Laziness can also be a reason why someone would be Trapped. Let's face it, it can be a lot of work to find a new job (writing résumé, sending résumés, interviewing, etc.).
So what do you do with these people? I will get more into that in my next blog.