Particularly in large organizations, it can be difficult to determine if a company fosters cross-functional coordination. For clues, examine your customer experience reports. Are they segmented by profit centers, stack-ordered geographically or by function? While creating a spirit of competition can help motivate employees, it might be at the customers’ expense. It’s important to ensure that any competition you encourage is healthy and doesn’t put customers at risk. Fostering an environment where cross-functional coordination thrives is far more beneficial to customers in the long run.