The advantages of teamwork are widely heralded, so it’s no surprise that the underlying skill that makes teamwork work, collaboration, is one of the traits that the best CX leaders share. These leaders know that every team, every employee, every system and process plays a role in determining how customers experience a company. One person, or one group, won’t ever move the needle for an entire organization. But one CX Leader with a willingness and aptitude to collaborate? They can make anything happen.