Who is Taranto? It’s not who, it’s where. The Bay of Taranto is in
the southern part of Italy and was the site of what turns out to be
a very significant battle between the Royal Navy of England and...
When it comes to innovating the customer experience, CX
professionals serve as the customer’s proxy, identifying ways the
experience can be improved and translating that opportunity into
Customer information exists in nearly every functional area of
today’s companies. Attempting to seek out, evaluate and integrate
the relevant sources of customer information provides real value.
Having the right tools available will give you the best chance to
understand customer issues. The survey is no longer the only answer
to gain customer insight. Consider the following: Company Metrics...
We spend a lot of time talking about gathering insights from
current customers to understand what makes or breaks their key
experiences with our companies. Retention and growth of
Companies that set the bar for creating effective customer
experiences share many characteristics: Create a customer-centric
experience that surrounds their products, services, and processes
Right out of the gate it was clear why the software as a service
company was embarking on their customer experience journey. As the
Chief Customer Officer explained at the VoC kick-off meeting,
Here are some of my favorite quotes for CX professionals. What are
your favorites? 1. "Unless someone like you cares a whole awful
lot, Nothing is going to get better. It's not." - Dr. Seuss