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Customer-Employee Link II

Continuing the theme of impact employees have on the customers. Below is a link to an article summarizing findings between employees and customers.  I really like this article because I am a bullet point type of guy, I do not want a lot of fluff and this gives the key finding of a number of studies and how employees impact the customers.  Second, it puts some hard data on the relationship of employees and customers.


http://www.e-bizarticles.com/27-reasons-to-invest-in-people-the-evidence-keeps-mounting.html

 

About the Author

Chris Woolard

Chris Woolard

Chris is responsible for the sale, design, implementation, account management, and consulting for his clients’ employee and customer assessment programs. He focuses on employee loyalty consulting and is considered Walker’s employee loyalty expert. He has worked with many companies on customer due diligence solutions.

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