For Customer Experience (CX) efforts to be successful, employees
must be engaged. Here are 10 ideas for engaging employees: Hire
right. One of the best ways to build engagement is to begin by
The customer experience (CX) local networking group in Indiana
recently discussed the topic of storytelling. It is an important
topic for any business professional, but based on the discussion,
For CX professionals to be responsive to ever-changing market
demands, they must transition from being responsible for customer
listening to being the strategic architect of customer experiences.
Having the right tools available will give you the best chance to
understand customer issues. The survey is no longer the only answer
to gain customer insight. Consider the following: Company Metrics...
Does your company have a culture that demonstrates their commitment
to customers in their everyday actions? At Walker, we have a
framework for helping companies create customer-focused action. We
When making a presentation, it helps to be a good storyteller.
Being a good storyteller gets people engaged and is a more
effective way to help people understand customer insights and take
Here are some of my favorite quotes for CX professionals. What are
your favorites? 1. "Unless someone like you cares a whole awful
lot, Nothing is going to get better. It's not." - Dr. Seuss