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Helping you put the customer at the heart of every decision.

Does your team fulfill these roles?

A key to creating a customer-focused organization is about the people. Without them, customer retention strategies will not be successful.  It takes people to:

  • Take the initiative to create a better organization
  • Ask customers for their constructive feedback
  • Listen objectively
  • Be an advocate for change
  • Measure and monitor progress
  • Share best practices
  • Reward success
  • Learn from failure
  • Be relentless

About the Author

Walker Weekly

Walker is a consulting firm specializing in customer experience. Helping businesses for more than 75 years, Walker’s diverse team of consultants provides tailored, comprehensive solutions to help companies achieve their business objectives and grow shareholder value. Walker specializes in customer retention and growth, using predictive analytics and other innovative approaches. Walker works with some of the world’s most influential businesses as well as emerging organizations of all sizes. For more information, please visit www.walkerinfo.com.

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