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Tips to building a network

It is critical that organizations have a network in place to manage customer-focused initiatives and serve as catalysts for change in the organization. Here are some tips for how to build a network:

  1. Identify pockets with potential – Which parts of the organization will drive the greatest results? A core part of the network should have representation from the most impactful parts of the organization. 
  2. Do your homework – It is important make certain that it is clear what these groups are focused on.  What are their objectives?  What are they struggling with? Who do you know in the group?
  3. Reach out – Reach out to the leaders of your high impact groups.  Demonstrate to them how customer intelligence activities are aligned with the areas they are focused on.
  4. Seek early wins – Early wins are so important because they build credibility within the team as well as allows for case studies that can be shared across the organization.

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Walker Weekly

Walker is a consulting firm specializing in customer experience. Helping businesses for more than 75 years, Walker’s diverse team of consultants provides tailored, comprehensive solutions to help companies achieve their business objectives and grow shareholder value. Walker specializes in customer retention and growth, using predictive analytics and other innovative approaches. Walker works with some of the world’s most influential businesses as well as emerging organizations of all sizes. For more information, please visit

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