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Helping you put the customer at the heart of every decision.

Topics to share with all employees

Share one of these topics at your next company meeting, in a newsletter, or intranet site:

  • A story of how someone turned around a customer relationship
  • A new product idea that came from customer input
  • The financial impact of a change that was prompted by a customer
  • The top five things customers are saying on Twitter or Facebook
  • The top five challenges customers are mentioning most often
  • A product improvement based on customer input
  • Share what is most important to customers
  • Important customer initiatives
  • The top things customers are proud of
  • The top things customers want the company to work on

About the Author

Walker Weekly

Walker is a consulting firm specializing in customer experience. Helping businesses for more than 75 years, Walker’s diverse team of consultants provides tailored, comprehensive solutions to help companies achieve their business objectives and grow shareholder value. Walker specializes in customer retention and growth, using predictive analytics and other innovative approaches. Walker works with some of the world’s most influential businesses as well as emerging organizations of all sizes. For more information, please visit

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