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Helping you put the customer at the heart of every decision.

Welcome to the new blog on Customer Insight Tools.

My name is Mike Grindstaff.  Several of my colleagues and I will try to provide valuable insights around using technology to leverage customer feedback throughout your organization.

We will comment, summarize or just refer to insightful articles that we have come across that are discussing the latest thinking around this topic.   We hope you will find these posts beneficial as you navigate your way through the challenges of using customer feedback to drive your business success.

We hope you will join in the conversations; please share your comments and suggestions with us by adding comments to specific posts or sending email to customerinsighttools@walkerinfo.com.

Happy reading!

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