Walker Information
Helping you put the customer at the heart of every decision.

World-Class Action

World-class action is defined as:

  • Having a central repository of intelligence to support the decision-making process at any level of the organization to drive change.
  • Keeping action plans updated regularly and consistently tracked through to completion; ultimately showing a business impact.
  • Customers and/or partners acknowledge they have received follow-up after providing feedback and are aware of planned changes or improvements.

About the Author

Walker Weekly

Walker is a consulting firm specializing in customer experience. Helping businesses for more than 75 years, Walker’s diverse team of consultants provides tailored, comprehensive solutions to help companies achieve their business objectives and grow shareholder value. Walker specializes in customer retention and growth, using predictive analytics and other innovative approaches. Walker works with some of the world’s most influential businesses as well as emerging organizations of all sizes. For more information, please visit

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