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Every Day Questions

There are certain questions we should constantly ask ourselves. Every day, these questions should be on our minds. I’ll bet we can all come up with a list. Here is a starter list:

  1. Every positive experience you encounter as a customer should be followed by the question, "How can I provide that kind of an experience to my customers?"
  2. And the first question's sibling: for every negative experience, “How can I make sure I never do that to my customers?”Questions to ask yourself every day
  3. Every time you think about how strategic your customers are to you, ask yourself, "How can I be as strategic to my customers as they are to me?"
  4. “What did I do today to create value for my customers and my company?”
  5. Time is precious. Days, weeks, months, quarters, and even years fly by. So, “Did I accomplish what I set out to today?”
  6. “Why?”
  7. It’s easy to think about the things we should do, but “What should I stop doing?”
  8. Sometimes a clean slate would be nice. No baggage, no history, no constraints. “If I were new in this position, what changes would I make?”

Add to the list. I know there are many more, and one question just might cause someone to think and act in a new way.

About the Author

Phil Bounsall

As president at Walker, Bounsall is focused on the development and execution of strategies and operating plans designed to enhance Walker’s position as a global leader in customer intelligence. Bounsall also works with Walker’s client service teams to help meet the needs of Walker’s clients.

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